You should contact us immediately if you are dissatisfied with any aspect of the investment services provided to you by Orion Resource Partners (UK) LLP.

Please send an email to:

We take every complaint seriously and your complaint will be handled in accordance with the relevant FCA rules, which may differ depending upon your status, although note that it is Orion Resource Partners (UK) LLP’s policy to aim to resolve every complaint fairly and in a timely manner. Orion Resource Partners (UK) LLP has a written internal complaints handling policy, as required by the FCA rules. You can obtain a copy of this upon request, and in the event you should have cause for complaint about the investment services that Orion Resource Partners (UK) LLP provides to you, a copy of the policy will be sent to you.

In the event we fail to resolve a complaint to your satisfaction, or if we fail to do so within eight weeks of receiving your complaint, you may also be entitled to refer your complaint to the Financial Ombudsman Service: